A fix has been implemented and we are monitoring the results.
Posted May 27, 2021 - 19:04 MDT
Update
We are continuing to work on a fix for this issue.
Posted May 27, 2021 - 14:00 MDT
Update
We are continuing to work on a fix for this issue.
Posted May 27, 2021 - 09:00 MDT
Update
We are continuing to work on a fix for this issue.
Posted May 26, 2021 - 14:00 MDT
Update
We are continuing to work on a fix for this issue.
Posted May 26, 2021 - 08:59 MDT
Update
We are continuing to work on a fix for this issue.
Posted May 25, 2021 - 13:59 MDT
Update
We are continuing to work on a fix for this issue.
Posted May 25, 2021 - 09:00 MDT
Identified
Some users may experience one or more of the following error messages when accessing their data:
- "An unknown error occurred. Potentially a bad profile id or you do not have permissions" - "User doesn't have enough permissions to load insights: You do not have enough permission to view the metric" - Some users may also experience data discrepancies related to action_values and actions/pixels.
We have identified these issues and are working toward a solution.
Posted May 24, 2021 - 13:26 MDT
This incident affected: Data Sources (Facebook, Facebook Ads).